SHIPPING POLICY

Shipping Policy

Last updated: 24 July 2025

1. Shipping Coverage

Optica Focalis ships to addresses within:

  • United Kingdom (including Northern Ireland)
  • European Union countries
  • Selected international destinations

For shipping availability to your location, please check during checkout or contact us.

2. UK Shipping Options

2.1 Standard Delivery

  • Cost: £3.95 (Free on orders over £50)
  • Timeframe: 3-5 business days
  • Carrier: Royal Mail 2nd Class

2.2 Express Delivery

  • Cost: £7.95
  • Timeframe: 1-2 business days
  • Carrier: Royal Mail 1st Class or DPD

2.3 Next Day Delivery

  • Cost: £12.95
  • Timeframe: Next business day (order before 2 PM)
  • Carrier: DPD or Royal Mail Special Delivery

3. European Union Shipping

3.1 Standard EU Delivery

  • Cost: £9.95 (Free on orders over £100)
  • Timeframe: 5-10 business days
  • Carrier: DPD or National Postal Services

3.2 Express EU Delivery

  • Cost: £19.95
  • Timeframe: 2-4 business days
  • Carrier: DHL or UPS

4. International Shipping

4.1 Rest of World

  • Cost: Calculated at checkout based on weight and destination
  • Timeframe: 7-21 business days
  • Carrier: DHL, UPS, or FedEx

5. Processing Times

  • Standard Products: 1-2 business days
  • Prescription Eyewear: 5-7 business days
  • Custom/Personalised Items: 7-10 business days

Note: Processing time is separate from shipping time

6. Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

7. Customs, Duties & Taxes

7.1 EU Customers

VAT is included in the displayed price. No additional charges for EU destinations.

7.2 International Customers

You may be responsible for:

  • Import duties
  • Local taxes
  • Customs clearance fees

These charges are determined by your local customs office.

8. Delivery Attempts

If you're not available for delivery:

  • Courier will leave a delivery notice
  • Package may be left with a neighbour (if authorised)
  • Redelivery can be arranged
  • Collection from local depot may be available

9. Shipping Restrictions

9.1 Restricted Items

Some items may have shipping restrictions:

  • Certain eye care solutions (hazardous materials)
  • Items exceeding size/weight limits
  • Products restricted by destination country laws

9.2 Address Requirements

We cannot ship to:

  • PO Box addresses (for certain carriers)
  • Military addresses (APO/FPO)
  • Freight forwarding services

10. Missing or Lost Packages

If your package appears lost:

  1. Check tracking information
  2. Verify delivery address
  3. Check with neighbours/building reception
  4. Contact us within 30 days of dispatch

11. Damaged Packages

If your package arrives damaged:

  1. Take photos of packaging and contents
  2. Report within 48 hours of delivery
  3. Keep all packaging materials
  4. We will arrange replacement or refund

12. Holiday Shipping

During peak seasons (Christmas, Black Friday):

  • Order early to avoid delays
  • Processing times may be extended
  • Express shipping recommended for urgent orders

13. Eco-Friendly Packaging

We are committed to sustainability:

  • Recyclable packaging materials
  • Minimal packaging waste
  • Biodegradable packing peanuts
  • FSC-certified paper products

14. Insurance

  • All packages include basic insurance
  • High-value orders fully insured
  • Additional insurance available on request

15. Contact Information

For shipping enquiries:
Email: shipping@opticafocallis.com
Phone: +44 1544 599385
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom